Client Background

The client is one of the largest libraries in Ontario and operates an extensive digital platform offering resources to a large user base. Their website is a primary channel for accessing information, conducting transactions, and supporting various services. Performance and reliability are critical, as millions of users rely on the platform daily.

Why This Matters:

• The site's stability directly impacts user satisfaction and operational efficiency.
• Upgrading legacy infrastructure and migrating to the cloud can significantly improve scalability and performance.

The Challenge

The organization had capable internal IT Services (ITS) division, but struggled with:

• An aging technology stack that caused frequent slowdowns and outages.
• Complex Stakeholder Environment where multiple departments relied on the site, and each with different priorities and requirements.
• The project timeline overlapped with other initiatives, leading to resource constraints and large setbacks.

Solution

A certified Project Manager was assigned to manage the large cross-functional team from different departments within the ITS division including facilitating alignment, buy-in from all stakeholders.

Adopted a structured, multi-phase approach to stabilize and modernize the website:

• Facilitated system analyses, and mapping of existing architecture.
• Created a detailed project plan with phased approach, clear milestones, timelines, and responsibilities.
• Led cross-functional teams to execute system upgrades, monitor progress, and manage risks.
• Documented lessons learned, ensured knowledge transfer and recommendations to support the future digital experience platform (DXP).